Refund policy

Refund Policy

Last Updated: July 2026

1. Overview

At EaseRest, customer satisfaction is our priority. We are committed to providing high-quality products designed to improve comfort, relaxation, and overall well-being.

This Refund Policy explains the terms and conditions regarding returns, refunds, replacements, and order cancellations.

All returns require prior approval from our support team before being sent back.

2. 90-Day Satisfaction Guarantee

We stand behind the quality of our products.

If you are not completely satisfied with your EaseRest purchase, you may request a return within 90 days of delivery, subject to the conditions outlined below.

Minimum Usage Period

We recommend using your product consistently for at least 14 days before requesting a return, allowing sufficient time to experience its intended benefits.

If you encounter any issues during this period, please contact our support team for assistance.

3. Return Eligibility

To qualify for a return:

  • The request must be submitted within 90 days of delivery.
  • The product must include all original accessories and packaging whenever possible.
  • The item must not show signs of intentional damage, misuse, or abuse.
  • Proof of purchase must be provided.

Returns sent without prior authorization may not be accepted.

4. Return Shipping & Fees

4.1 Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received.
  • The item arrived damaged.
  • The product has a manufacturing defect.

4.2 Non-Refundable Costs

The following are non-refundable:

  • Original shipping costs (if applicable)
  • Customs duties and import taxes
  • Expedited shipping fees

5. Refund Processing

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days.
  • Funds will be returned to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear.

6. Damaged or Defective Products

If your product arrives damaged, defective, or incomplete:

  • Contact us within 14 days of delivery.
  • Include clear photos of the product and packaging.
  • Our team will arrange a replacement or refund at no additional cost.

7. Order Cancellations

Before Shipment

Orders may be canceled within 12 hours of purchase.

After Shipment

Once an order has been processed or shipped, it can no longer be canceled. Customers must follow the standard return procedure after receiving the item.

8. Non-Returnable Items

The following items are not eligible for returns:

  • Digital products
  • Gift cards
  • Personalized or custom-made products
  • Items intentionally damaged after delivery

9. Chargebacks

If you experience any issues with your order, please contact our support team before initiating a chargeback.

We are committed to resolving concerns quickly and fairly.

Unauthorized chargebacks may delay the resolution process while the case is reviewed.

10. European Union 14-Day Cooling-Off Period

For customers located within the European Union:

You have the right to cancel or return your order within 14 days of receiving the product, in accordance with applicable consumer protection laws.

Items must be returned in their original condition whenever possible.

11. Abuse Prevention

EaseRest reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent activity
  • Excessive return requests
  • Abuse of our return policy
  • Products returned in unacceptable condition

12. Contact Us

For return requests, refunds, replacements, or general questions, please contact our support team:

Our customer support team is available to assist you and will respond as quickly as possible.